How to File a Noise Complaint

In a continuing attempt to maintain an efficient and responsive Noise Compatibility Program at CLT, the complaint process has been made more accessible and responsive. You can ask questions or file noise complaints using any of the methods below. To file a noise complaint, you must include your name, street address, city, state and zip code. Any noise complaints that do not include all of this information will not be recorded or responded to.

Be advised that any and all information received by the Airport is subject to North Carolina public records law.

1. You can click on the below link to submit a web complaint:

http://www.planenoise.com/cltairportnoise/
2. You can call in a complaint to: 704-359-HEAR (4327)
3. You can mail a complaint to:

Kevin M. Hennessey
Real Estate & Noise Specialties Manager CLT Center
PO Box 19066
Charlotte, NC 28219

When making a complaint, a specific date and time of the aircraft noise disturbance is very useful.

The Airport’s Role in Flight Operations

Charlotte Douglas International Airport does not manage the National Air Space nor the scheduling or movements of aircraft.

The FAA manages the National Air Space and aircraft flight routes.

Airline operations are controlled by the airlines.

The Airport has historically supported aircraft dispersion when possible. It is the FAA’s role to determine routes, and it considers safety, efficiency and security when making those decisions.

The FAA Reauthorization Act of 2018 designates an individual to be the Regional Ombudsman for the Region. This position acts as a regional liaison with the public, makes recommendations to the Administrator for the region to address concerns, and may be consulted on proposed changes in aircraft operations affecting the region.

The Southern Regional Ombudsman can be contacted by email at 9-aso-noise@faa.gov or by telephone at 202-267-8507.