Customers in need of emergency and non-emergency assistance have a new device available to them. Emergency call stations are being phased in all CLT parking facilities.

The Airport's Hourly Deck, Daily Decks and Express Decks now have call stations located at each point of entry and exit and throughout each level. These call stations, colored in bright blue with a corresponding blue light over each, allow anyone to call for help during an emergency situation.

To use, push the red button that reads "PRESS FOR HELP" for emergency situations or push the black button labeled "INFO" for non-emergency situations, such as automobile assistance.

The planned three-year project required extensive installation of underground cables, electrical wires and data infrastructure, as well as a thorough testing period. Work is currently underway for the next phase of installation in CLT's additional parking facilities.